From: palakodeti@hotmail.com
To: shweta_compasstours@hotmail.com

Subject: Ratna Palakodeti - Kerala Trip - Feed back
Date: Mon, 5 Feb 2007 02:36:02 -0500


Dear Shweta,
I want to congratulate you and your team for the excellent work you have done. The arrangements were very good and the quality of hotels was excellent. I am speaking on behalf of myself and the rest of the members in our party. I think the following feed back may be helpful.

Pre tour communications and information sharing: Excellent. The main reason why we went along with you was your promptness in responding to our request and the detailed information provided. I dealt with another international company before contacting you. Your promptness was what made you to clinch our business.

Suggestions: I know we did not give you much time to work with. If there were time, may be some background information on the hotels might put the tourist's mind at rest about the quality of the hotels.

Reception at the train station: Excellent. The gentleman in charge came to the platform and received us. He was very nice and went through the itinerary and the change of plans and put us in the loop.

I need to make a special mention about Shazahan, the driver of the coach. I want you to convey our special thanks and appreciation for the way he conducted himself. He was simply superb. He was very friendly yet professional, very punctual and very accommodating. Lot of the credit goes to him for making the trip very pleasant.

Transportation was very comfortable.

Boat house: very good. Would not recommend triple occupancy on the boat house.

Hotels: They were of very good quality.
Guides: They are very helpful with all the material help. It is in this area that there is scope for improvement. Even though it is useful to have some local person, who knows the area arround, it would be useful if they give more information about the sight seeing places, their history and generally being more communicative. The guides we had just could telll the name of the place we are visiting but had no idea of any details about those places. They need to read up more about the places and be more communicative. Shazahan, the driver was much more knowledgeable than the guides. So the suggestion is that they need more training about the history of the local places and when the tourist asks them to be more communicative, they should do so. A little bit of humor and being entertaining would add spice to the tour.

Tourist places: All the places to which Shazahan has taken us were excellent. A little bit disappointed by the wild life sanctuary at Thekkady. Saw more animals on the streets than at the sanctuary!!!!!!!!!!!

I liked your staff making sure that the return flights are confirmed.
Overall, our experience with your staff and you in particular was extremely positive. We all would definitely recommend your organization to our friends and relatives (I already did for few people).

Shweta, thank you for every thing and I wish you all the best with your future endeavors.

Sincerely,

Ratna Palakodeti. PS: Special thanks for calling me so promptly about my questions about the payment. - (USA)